The Right Time for Business Process Improvement

Most major systems projects will force a change to business process. One of the keys to the implementation is to make sure the business process changes for the better—the process should become more efficient, more accurate, or provide additional value for the pension organization. We have seen business process improvement initiatives take place during different points in the projects: some clients attempt to create a future state process at the beginning of the project. Others wait until the software vendor is selected, and then try to create new processes during the course of the implementations. Finally, some clients wait until the software is implemented, and modify the business processes to best utilize the new system.

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